Credit Card FAQ

Q: Can I make a reservation without a credit card?
A: A valid credit card is required to guarantee your reservation with all hotels. You can also make a booking using someone else’s card provided you have their permission. In this case please confirm the card holder’s name and that you have permission to use their card, in the ‘Special Requests’ box when making your booking.

Q: Why do I need to give my credit card details?
A: Lisbon Serviced Apartments requests credit card details to secure your booking. Your credit card may be checked (pre-authorised) to ensure that it is valid and/or that sufficient funds are available.

Q: Does the hotel need a deposit or a payment in advance?
A: Usually hotels do require an advance payment or deposit. You will find the details under ‘Hotel Policies’ on the hotel’s Lisbon Serviced Apartments page and in your confirmation email.

Q: Which credit cards can I use to complete my booking?
A: MasterCard, Visa, American Express, Diners Club and Discover can be used on our website.

Q: Can I pay for my stay in advance?
A: It depends on the hotel. Please contact the hotel after your booking to be sure, and to make the necessary arrangements. You can find the hotel’s contact information in your confirmation email or online at Update My Booking section.

Q: Can I pay for my stay at the hotel with a different credit card than the one used to make the reservation?
A: In most cases the hotel will accept payment for the stay on a different card. Please ensure that the new card or cash is accepted by the hotel.

Q: Can I use a debit card to complete my reservation?
A: Generally hotels cannot accept a debit card to guarantee a booking. However, there are some exceptions. If your chosen hotel can accept a debit card, you will see this option when making your booking.

Q: Are my credit card details safe?
A: Your credit card information is sent to us through a secure server. We use the latest, most secure technology available, which encrypts all your personal and credit card details. The encryption method used is the industry standard "Secure Socket Layer" (SSL) technology. Our SSL certificate has been issued by RapidSSL.

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